Terms & Conditions – Pro Cars Woking


Term & Conditions for car hire price of Pro Cars Woking. After you make your booking or you called Pro Cars Woking taxi company, we assume that you have the knowledge and agreed with our Terms & Conditions. Our Terms & Conditions are in accordance with Uk Legislation.
The hire price is guaranteed to remain the same as quoted at the time of reservation. Providong no alterations have been made to the itinerary after the reservation’s finalisation. Any alterations made to the journey itinerary subsequent to the reservation will be charged accordingly. If our Woking taxi service prices will change, will inform the customer.
CANCELLATIONS – There is no cancellation charge exempt online booking, where a £10.00 charge will apply, or phone bookings paid by card, where a £5 card handling fee will apply. Providing we are notified of insufficient time,(minimum 4 hours) i.e. before the driver begins his journey. Please note that a callout charge must be paid if the client fails to arrive at his/her collection point after the driver has turned up. terms & conditions

AIRPORT TRANSFERS – NON ARRIVAL – If following a reservation, the client fails to arrive on the flight detailed at the time of reservation, or not answering his phone. The driver shall wait for a maximum of 1 hour starting from the flight’s landing time. Please note that a surcharge will be incurred for the additional waiting time for our airport taxis. This will be charged at our basic hourly rate of the current tariff of our Woking taxis. If after this time the client fails to arrive, NO REFUND will be issued. terms & conditions

MEET AND GREET – Meet and Greet services can cost less than you might imagine, in fact, the first  30 to 45(depending on your Meet & Greet type) minutes waiting time is free, and the price will be £10.00. That will not include the car park of our airport transfer driver or additional waiting time after the included free waiting time. terms & conditions

DELAYS – Pro Cars Woking will monitor the flight progress based on the information available. The driver shall amend his arrival time accordingly. To ensure that a vehicle is available for any late arrivals, please inform our office. As soon as you are aware of any delay to your arrival time or your Woking taxi designated driver. terms & conditions

INSURANCE – The vehicles/ drivers of Pro Cars Woking are fully insured which includes Public Liability Insurance.

ROUTE – The route taken is at the driver’s discretion. The driver will take the best possible route.  In the event of heavy traffic congestion, she/he will amend the route if necessary and endeavour to deliver passengers to their destination on time. Pro Cars Woking does not accept responsibility for any delays or missed appointments/ travel arrangements. Always allow plenty of time for your journey. terms & conditions

SPEED – The driver will always drive at a reasonable speed.

SMOKING – Pro Cars Woking operates a strict NO SMOKING policy in all its vehicles.

ALCOHOL&FOOD–The consumption of food and alcohol is forbidden in all vehicles used by ProCars without permission

CHILDREN – Pro Cars Woking CAN provide child seats for its vehicle subject to availability. If a child seat is required/provided the parent/carer of the child must fit it properly and securely. The parent/ carer is responsible for the safety of the child at all times.

COMPLAINTS – If for any reason you are unhappy with an aspect of your journey or a member of our staff, please make your comments known to the driver at the time of the incident. You will also be required to put your complaint in writing and send it to our Email to [email protected] –  Detailing the date and time of the complaint, the Woking cabs driver’s details, and the nature of your complaint. Management will endeavour to rectify these matters immediately but may take further action if necessary.

WAITING TIME – The first 15 minutes of waiting time (30 minutes for airport transfers) is included in the hire price. Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of the journey.

DISORDERLY BEHAVIOUR– Pro Car Woking reserves the right to refuse travel to any person deemed to be a nuisance or danger to its passengers or employees. If necessary, Pro Cars may request the police to assist in removing any offenders from its vehicles. In these circumstances, NO REFUND will be issued and NO COMPENSATION will be paid.

ILLEGAL MATERIAL – The carrying or use of any illegal drugs or weapons in Pro Cars Woking vehicles is forbidden.

RESPONSIBILITY –Pro Cars Woking DOES NOT accept responsibility for the following: delays due to adverse weather conditions.  Theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff. Delays caused by road traffic accidents; other traffic conditions or acts of God. Passenger leaving possessions or items in the vehicle do so at their own risk.

VEHICLES -Pro Cars Woking aims to provide its clients with the vehicle group booked at all times. However, Pro Cars reserves the right to provide a similar vehicle if such vehicles are not available.

BANK HOLIDAYS, PUBLIC HOLIDAYS & UNSOCIAL HOURS – Excess charges will be incurred by Pro Cars Woking for any journey made on a public, bank holiday or during unsocial hours (23:00 – 06:00). If the date of travel falls on one of these dates, please make this is made known to our staff whilst making the reservation. The tariff will then be amended accordingly.

COSTS – Any costs incurred on the journey (including parking and toll costs) will be charged at cost. If parking tickets are issued to our drivers/ vehicles as a result of passenger instructions. Then the client named on the contract will incur additional costs to cover these.

LUGGAGE – All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them.

DOORS – Our staff will be responsible for opening doors of vehicles when safe to do so. No doors will be opened until the vehicle has come to a complete halt.

DAMAGE – If any of our vehicles are damaged or soiled as a result of passengers’ actions, Pro Cars Woking will charge the client named on the contract for the full amount to rectify the vehicle. Also for time lost whilst the vehicle was taken out of the fleet.

GRATUITIES – Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, s/he may request this be charged at their discretion.

ACCOUNT FACILITIES – All accounts will be invoiced on the first day/end of each month and, unless otherwise agreed, must be settled within 30 days of the invoice date. Failure to comply with these payment terms may result in additional fees being incurred. Also, result in instigating additional fees in line with the Late Payment of Commercial Debts (Interest) Act 1998. By lodging a valid Credit Card with Pro Cars Woking Ltd., you give authority for your card to be debited without prior notice for any outstanding invoice and/ or additional charges.

PAYMENTS – Pro Cars Woking accepts all major credit and debit cards.  Payment can also be via any account facility that may be active – (See Account Facilities), online transfer. Vat is excluded from our display price list. ( will be added on the top of your bill if applicable). Payments by card to the office or online booking are free, but Car facilities may be subject to charge.

DAILY/ HOURLY RATES – Daily/ Hourly rates are calculated at no less than £30.00 per hour for our standard fleet and £40.00 per hour for its Executive and MPV fleet. All car parking fees and/ or congestion charges are charged separately where applicable.

ONLINE BOOKING – For Online taxi booking minimum rates start at £10.00. The mileage rates will be depending on the type of car or time you will request.
Be advised that night tariffs will apply for online bookings and has to be extra charged with up to 50%  by our operators or drivers.
Our operators have to extra charge for bookings departing from outside our Woking area or if not agreed, we will cancel the booking with a minimum charge rate.
Night Bookings &  7 Seater Cars – will have to be booked with the office by phone, to be able to confirm that we will have an available car for your requested time. If not confirmed with one of our operators via a phone or written confirmation, the booking is not valid. If not agreed we will cancel the booking with a minimum charge rate (£10).

PEAK TIME HOURS – terms & conditions – Between 06.00 am to 09.00 am and also between 15.00 to 18.00 Monday to Thursday and Friday 06.00 am to 09.00 am and 13.00 to 18.00, due to the increased traffic we can add Peak Time charges accordingly, 25% extra charges or at the rate of £30.00 per extra hour. By our terms & conditions, this charges will be applied over the average regular time of travel. (by the discretion of operators or drivers ) If the traffic is or will be higher than the regular average time on this particular hours. The customers will be informed before starting the trip about our terms & conditions if applicable. That will apply to the regular local taxis Woking and for the Woking Airport Taxis. Terms & conditions review 2021.
A notification will be provided at the beginning of any Online Booking.

COMPLIMENTARY DRINKS & SNACKS – By our terms & conditions, all customers are fully responsible for the consequences of consuming any of the free drinks and snacks that we provide in our vehicles. If any special conditions or illnesses is the customer full responsibility if they consume any of these products. Pro Cars Woking doesn’t have knowledge about personal conditions of our customers. Terms & conditions review 2021

Regular airport taxi journeys will be to/from Woking and surroundings to the following airports :
Woking taxi to Heathrow –  Woking taxi to GatwickWoking taxi to LutonWoking taxi to Stansted

By booking with us (online, over the phone or in any other way) you agree to our terms & conditions and you have read our data.

Pro Cars Woking wishes you a pleasant journey and thanks to you for taking the time to read its Terms & Conditions.
Terms & Conditions review 2021 – Next review for our terms & conditions will be in 2022.
If you need to contact us, please call our Woking taxi number on 01483773531

Summer Offer – Airport Transfers –  a seasonal offer starting from 01/06/2021 until 01/08/2021.

– Offer is made to only 1 ONE journey when you book and make payment to  a RETURN – 2 WAY JOURNEY
= Payment has to be made in advance for both 2 Journeys, so one will be discounted as advertising and one will be at the regular price displayed on the Pro Cars Woking website, for your requirements.
– If one journey is cancelled, the discount will not apply anymore to the journey left.
– If you have made already one journey, and you want to cancel the second, a refund will be made for the second journey, but the discount from the first journey will be deducted from it.
– Offer is not available in conjunction with any other offers
– Offer is only available for regular saloon cars
– Discounted price is available on daytime tariffs only, from  06.00 to 23.00 hours
– Car park and drop off payment (if required) is not included in the price
– Any other extra requirements will be charged at normal rates
– Offer can be withdrawn or extended without prior notice
– Woking to Heathrow regular price on day time with a regular saloon car £35.00 – Discounted £29.00
– Woking to Gatwick regular price on day time with a regular saloon car £55.00 – Discounted £49.00
– Woking to Luton regular price on day time with a regular saloon car £75.00 – Discounted £69.00
– Woking to Stansted regular price on day time with a regular saloon car £110.00 – Discounted £99.00

-By making the Summer Offer booking and payment, you agree with all our terms and conditions.