Q: Are airport drop-off and parking charges included in the fare?
A: No. Airport drop-off fees and any parking are charged at cost in addition to the fare (see notes under the price table).
Q: Do you offer Meet & Greet?
A: Yes. We include flight monitoring and 30–45 minutes of complimentary waiting time for airport pickups. Extra waiting and parking after that are charged at cost.
Q: When do night and peak-time rates apply?
A: Night rates apply 22:00–06:00 daily. Peak-time rates apply Mon–Fri, 07:00–09:00 & 15:00–18:00.
Q: Are the prices shown for Woking Central only?
A: Yes. Prices are based on Woking Central. Fares from other areas (villages/suburbs) may differ—please ask us for a quote.
Q: How long do transfers usually take from Woking?
A: Typical times (traffic-dependent): Heathrow ~30 mins • Gatwick ~50 mins • Luton ~60 mins • Stansted ~90 mins.
Q: What vehicle types can I book?
A: Saloon, Estate, 7–8 Seaters, and Executive vehicles.
Q: How much luggage can I bring?
A: As a guide: Saloon = up to 4 passengers with 2–3 medium cases; Estate = more luggage space; 7–8 Seater = larger groups/extra bags. Tell us your party size and luggage and we’ll advise the best vehicle.
Q: How can I pay?
A: Cash, card in the car, by phone, or online payment—whichever is easiest for you.
Q: Do you operate 24/7?
A: Yes, we’re open 24/7.
Q: Do you provide airport-to-airport transfers (e.g., Heathrow ⇄ Gatwick)?
A: Yes. We regularly handle inter-airport transfers—just contact us for timings and prices.
Q: How far in advance do I need to book online?
A: We don’t accept online bookings within 8 hours of pickup. For urgent trips, please call 01483 773531.
Q: Will you track my flight?
A: Yes. We monitor your flight and adjust the pickup time to suit your actual landing.
Q: Do you cover airports other than Heathrow, Gatwick, Luton and Stansted?
A: Yes. We mainly cover London airports, but can serve other UK airports and destinations on request.
Q: Can I request a child seat?
A: Let us know when booking and we’ll do our best to provide one, subject to availability. You’re also welcome to use your own seat.
Q: What if I need extra stops or a diversion?
A: No problem—additional stops or route changes may affect the fare. Tell us in advance for an accurate quote.
Q: What’s your cancellation policy?
A: Our full terms apply—please see our Terms & Conditions page for details.
Q: What’s the best way to book or ask a question?
A: Call us on 01483773531 or use the Booking page on our website.