COVID 19 – Passenger Guidance

Coronavirus (COVID-19): Passenger Guidance

Updated: 6th of July 2020

Coronavirus (COVID-19): Passenger GuidanceCOVID 19 – Taxi Passenger Guidance – You can rely on Pro Cars Woking Private Hire Taxi Vehicle to help you move around our community at any time of day or night. COVID 19 – Taxi Passenger Guidance is for your safety.
The UK Government is advising against the use of public transport – buses and trains – especially in rush hour. Private-hire taxi vehicles are seen as a better alternative mode of transport in these circumstances.

Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers and your driver. We will come back with more of the latest news.

Responsible journeys

Anyone showing symptoms associated with COVID-19 is urged to stay at home and not take any journeys. Follow the latest UK Government advice for staying safe outside your home.

Responsible passengers

Wash your hands

The Government is encouraging you to wash your hands before travelling and afterwards, and carry your own hand sanitiser at all times using it before and after each journey.

Sit in the back

To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone.

Wear a face covering

From 15 June, the UK Government guidance states you should wear a face-covering when using taxis or private hire vehicles. For more information, click here.

Open a window

During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.

Take your belongings

Remember to remove all waste and belongings from the vehicle at the end of your journey.

Responsible Driver Partners

We are making face coverings available to all Driver Partners.

Vehicle hygiene & ventilation

Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.

Contactless payment

To avoid you having to handle cash at the end of your journey, we have contactless payment options available for all journeys using AirPay or our mobile app.


Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.

Book your transport safely!